Bought something you thought was awesome. However, it turned out to be not-so-awesome? Fortunately, that’s where a return policy from Retailer Networking Canada comes to the rescue. But you might be wondering what makes a return policy great? It is Retailer Networking Canada. But if it seems too complex, then, don’t worry. Fortunately, we know what customers like you want to see in a return policy. However, if you don’t know what is a return policy then don’t worry.
Return Policy – The Friendly Shopping Rulebook
Apparently, a return policy is like a rulebook. Generally, stores and shops use it to help you when you buy things. However, it’s a bit like the rules of a game. Apparently, it tells you what you can and can’t do after you’ve made a purchase.
So, What’s in This Rulebook?
Let’s go through the 3 major rules in this rule book.
Reasons to Return:
Furthermore, it explains why you can return something. Maybe it’s because the item is broken, doesn’t fit, or you simply changed your mind. However, the rulebook helps you understand when it’s okay to return things.
Refund or Exchange:
Apparently, the policy also tells you what you can get when you return something. However, you might get your money back, or you might be able to swap it for something else you like better.
Condition of the Item:
Apparently, it’s a bit like saying, “You can’t return a puzzle if you’ve lost half the pieces.” However, the policy usually says the item should be in good condition. Therefore, if you’ve used it or damaged it, they might not take it back.
What Can Make Return Policy Even Better?
1. Easy-Peasy Returns
First things first, children and their parents want returns to be as easy as pie. Apparently, we don’t want to jump through hoops, fill out complicated forms, or make a zillion phone calls just to return something. Therefore, a great return policy is simple and straightforward. Furthermore, it should tell us exactly how to return things and where to send them.
2. No Surprise Fees
Apparently, nobody likes surprises when it comes to money. Therefore, a good return policy should be clear about whether there are any return fees. However, if there are, they shouldn’t be sky-high. Therefore, we want to know how much it’ll cost to send our stuff back.
3. Enough Time to Decide
Evidently, children and their parents need time to decide if they want to return something. Therefore, a return policy should give us a reasonable amount of time to make up our minds. Apparently, a week or two is usually a good amount of time.
4. Returns for Any Reason
However, sometimes we change our minds or discover the product isn’t what we expected. Therefore, a top-notch return policy should allow returns for any reason. Apparently, it’s our right to say, “Oops, this isn’t what I wanted.”
5. Full Refunds or Exchange Options
Apparently, children and their parents love it when a return policy offers the choice of getting their money back. However, exchanging the item for something else is something that adds to their delight. Therefore, if they want a refund, they should get all their money back, including any shipping fees they paid.
6. Fair Rules for Used Items
However, if you’ve used a product and it doesn’t work as expected, the return policy should still cover it. Of course, we can’t return things if we’ve used them for ages. However, a reasonable period for used item returns is a must.
7. Shipping Made Easy
Apparently, returning something is enough work on its own. However, a good return policy should provide a prepaid return label. Therefore, they don’t have to pay for return shipping. Apparently, that’s one less thing to worry about.
8. Friendly Customer Service
However, customer service plays a big part in a great return policy. Apparently, people love it when the people on the other end of the phone or chat are friendly and helpful. Additionally, they should guide the customers through the return process with a smile. Well, at least through the phone.
9. Clear Return Guidelines
Apparently, a top-notch return policy should be super clear about the rules. Furthermore, it should answer questions like, “What condition should the item be in?” and “What happens if the package gets lost in the mail.” Therefore, the more details, the better.
10. No Restocking Fees, Please!
However, restocking fees are not fun. Therefore, a return policy that’s customer-friendly won’t hit customers with extra charges for returning something. Apparently, the customers want their money back without deductions.
Conclusion
So, there you have it. Apparently, this is the secret recipe for a return policy that customers love. Returns, no fees, time to decide, options for refunds or exchanges, fair rules, prepaid shipping labels, friendly customer service, clear guidelines, and no restocking fees. Therefore, with these ingredients, you’ll have a return policy that makes customers smile. Furthermore, the retail merchants association will make customers come back to your store for more shopping adventures.
